Q. Do you have a minimum order quantity? A. No, we are happy to supply any quantity.
Q. How long do you take to deliver? A. Normally 10 working days, but urgent orders can be accommodated.
Q. Can you originate my design for me? A. Yes, we can work from business letterheads, or your own artwork
Q. What format do you accept artwork in? A. We accept the following types of artwork: bmp, jpg, pdf, eps, Illustrator (V10) we can also accept a business card or letterhead.
Q. Do I have to pay a set-up cost if I already have the artwork? A. Yes. To operate an embroidery machine your artwork has to be digitized into an embroidery machine format. This is a skilled job and is one of the main elements of high quality embroidery. We can give you a set-up cost once we have seen your artwork.
Q. Can I use the design again? A. Yes, once your design is set up you can re-order as many times as you like, without paying the original set up costs again.
Q. I already have my design on disk, can you use it without charging a set up fee? A. Yes, if it is in any of the main embroidery formats.
Q. I only want my company name on the garments - do I have to pay for a design set-up? A. No, we do not charge a set up fee for standard text only designs.
Q. I have got my own garments will you embroider them for me? A. Yes, prices for embroidery only are available on request.
Q. Can you embroider caps? A. Yes, we can embroider cap on the front and back.
Q. When do I have to pay? A. Payment must be made when placing your order, or on account
If you have any other questions not covered here please send us an e-mail to:[email protected]